Reference

Terms & Conditions at waze slot

When you open an account with us, you're entering into a clear agreement about how deposits work, how withdrawals are verified, and what happens if disputes arise.

Account verification at signupDANA, OVO, GoPay and QRIS deposit rulesWithdrawal verification and timelines
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waze slot Terms & Conditions at waze slot
TERMS QUESTIONS

How to Reach Us About Your Account

If you have questions about any part of our terms—what you can deposit, withdrawal limits, account closure, or your data rights—our support team is ready to help. We respond through multiple channels during operating hours so you can get clarity before you open an account or after you've started playing. Your message reaches the same team that handles account disputes and payment issues.

Team online

Live Chat

Open the chat widget in your account lobby or on this site. We respond within minutes during business hours, seven days a week. Ask about account rules, withdrawal verification or payment method changes.

Email Support

Send detailed questions to our support email address listed in your account. We reply within 24 hours with complete explanations of our terms, dispute processes and data handling.

In-Account Help

Open the Help section inside your account dashboard. Browse answers about account verification, deposit holds, withdrawal blocks and how to request changes to your account settings.

PROTECTING YOUR ACCOUNT

Data, Security and Your Rights

We handle your personal and payment data according to strict internal policies and local data protection law.

Encryption & Storage

Your payment details, identity documents and transaction records are encrypted and stored on secure servers. We never share your data with third parties except payment processors required to clear your DANA, OVO, GoPay or QRIS deposits.

Cookies & Tracking

We use cookies to keep you logged in, remember your preferences and detect fraud. You can disable non-essential cookies in your browser; account and security cookies cannot be turned off without logging out.

Withdrawal Verification

Before we process any withdrawal to your bank or e-wallet, we verify your identity against your deposit records. Unusual withdrawal patterns may trigger a manual review to protect your funds.

Data Retention

We keep your account data for three years after closure for dispute resolution and regulatory compliance. After three years, personal details are deleted unless law requires us to keep them longer.

Your Rights

You can request a copy of all data we hold about you, ask us to correct errors, or demand deletion of non-essential information. Submit requests through support and we'll respond within 30 days.

Report Abuse

If you see unauthorised activity on your account, believe your data has been misused, or want to appeal a suspension, contact support immediately with details. We investigate within 72 hours.

Frequently Asked Questions About Terms

No. Our terms forbid multi-accounting. If we detect duplicate accounts, all linked accounts will be suspended and any balance forfeited. Use one email address and one identity document per account only.

Violations such as bonus abuse, fraudulent deposits, or use of prohibited payment methods result in account suspension or permanent closure. We may also forfeit your balance and report the activity to local authorities if required by law.

Yes. Submit a closure request through the Help section or contact support. We process closures within seven business days. Your remaining balance will be withdrawn to your original deposit method or held if withdrawal verification is pending.

Standard verification takes two to four business hours. We check your identity and payment method against deposit records. Complex cases may take up to 24 hours. You'll see the status in your account transaction history.

You can add new payment methods through your account settings. Withdrawals always go to the original deposit method you used. Contact support if you need an exception; we review requests case by case depending on local law.

Minimum deposit is Rp 50,000; maximum per transaction is Rp 50,000,000. Withdrawal minimums are Rp 50,000. Daily withdrawal limits are Rp 200,000,000. Limits exist to manage fraud and comply with local banking rules. Contact support to discuss higher limits.

Yes. Every spin, table hand and bet is logged in your account history with timestamps. You can view bet history for the past 90 days in your account dashboard. Records older than 90 days are available by request through support.

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